Where you buy your VitrA products matters as much as the product itself. VitrA-branded items sourced from the open market or unauthorised channels carry serious risks. Here are 6 critical advantages of buying from an authorised dealer.
1. 2-Year Official Product Warranty
VitrA Turkey offers a 2-year official warranty only on products purchased from authorised dealers. The warranty is void for items from unauthorised channels — no manufacturer registration is made.
2. Complimentary Technical Service
For faults covered by warranty, the VitrA authorised technical service intervenes at no cost. This service does not exist for products bought on the open market — all servicing costs fall to the user.
3. Access to Genuine Spare Parts
Sourcing original VitrA spare parts — seals, flappers or cartridges — needed 5–10 years down the line is only possible through the authorised dealer network.
4. Project-Specific Pricing
Bulk purchase discounts, payment terms and project coordination for residential, hotel or commercial projects are accessible only through authorised dealers.
5. Current Catalogue and Stock Assurance
VitrA updates hundreds of products every year. As an authorised dealer, we have direct access to the current price list and stock status — no unexpected delays for your project timeline.
6. Post-Installation Technical Support
For issues arising from installation errors or questions during use, our team remains at your side even after the sale.
💡 İstaş Yapı is VitrA's official authorised dealer. Visit us at the showroom or call +90 216 483 58 76.
